Privacy Policy

Last updated: 30/11/2025

Waterline Property Services (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us or use our services.

1. What Personal Information We Collect

We may collect the following types of personal information when you visit our website, contact us, or book a service:

• Name

• Address and service location

• Email address

• Phone number

• Preferred contact method

• Service details, notes, and instructions

• Payment information (processed securely through our payment partners; we do not store card numbers)

• Website usage data such as cookies, IP address, and analytics

2. How We Collect Personal Information

We collect information in a variety of lawful ways, including:

• When you contact us via phone, email, SMS, or website form

• When you book a service or request a quote

• When you visit our website (via cookies and analytics tools)

• When you follow or engage with our social media pages

We only collect information with your knowledge or consent, unless required or authorised by law.

3. Why We Collect Personal Information

We collect your information to:

• Provide cleaning and property services

• Create bookings, quotes, and invoices

• Communicate with you about your service

• Improve our website, services, and customer experience

• Send updates or marketing (only with your consent)

• Comply with legal and regulatory requirements

We will not use your personal information for any other purpose without your consent, unless required by law.

4. Storage and Security

We take reasonable steps to protect your personal information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

This includes secure digital storage, restricted access, and encryption where appropriate.

If your information is no longer required, we will securely destroy or de-identify it.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Team members or subcontractors who need it to perform your service

• IT, payment, or administrative service providers

• Third-party platforms you use to book or pay (e.g., Stripe, PayPal, Hostinger email systems)

• Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information.

6. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or outdated information

To request access or a correction, contact us using the details below. We'll respond within a reasonable timeframe.

7. Website Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Improve website performance

• Understand pages visited

• Enhance user experience

You can disable cookies in your browser settings, though some website features may not work correctly.

8. Direct Marketing

We may send promotional emails or messages only with your consent.
You can opt out anytime by:

• Clicking “unsubscribe” in our emails, or

• Contacting us directly

We will never send spam or sell your details to marketers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, wish to access your personal information, or want to make a privacy complaint, please contact us:

Waterline Property Services
Email: contact@waterlinepropertyservices.com.au
Phone: 0438682597
Website: www.waterlinepropertyservices.com.au
Location: Bass Coast, Victoria, Australia

We will respond to complaints or concerns promptly and in accordance with Australian privacy legislation.